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Here's a list of our top 10 most frequently asked questions. If there’s anything you’d like to know, please contact us.


Q1. Why don’t you display pricing on your website?
A1. All our labels are made to your exact specification which makes it very difficult to show pricing. You can request a quote or call our team of experts who will happily talk you through your requirements. Our telephone number is 0118 9364 444.

Q2. What’s the minimum quantity of labels I can order?
A2. The minimum order quantity is 1,000 labels per size/design.

Q3. When I download the free trial software, I get an error message saying I have to login as an administrator. What should I do?
A3. Before you start the download, please ensure you are logged in to Windows as an administrator. Then follow these steps. If you continue to have problems, please contact us.

  1. Download your 30 day free trial
  2. Open the PRISYM Design zip file
  3. Select and right-click on the setup icon
  4. Select 'Run as administrator'
  5. The download should now begin and you will be guided through the install process

Q4. What’s the difference between hologram and hot foil labels?
A4. The biggest difference is cost. Hot foil labels are more cost effective than hologram labels. They have a similar look to hologram labels and offer the same feeling of quality, but are not geared towards anti-counterfeiting in the way that hologram labels are. You can read more about the differences here:

Q5. Are you on social media?
A5. Yes. We're on Twitter, Facebook, LinkedIn, YouTube and Google+.

Q6. Do you have any special offers?
A6. All our offers are detailed on our website here:

Q7. I need software support. Who do I contact?
A7. We offer software support contracts at competitive prices to support you with troubleshooting, upgrades, re-installation and configurations. Please call our team of experts on 0118 9364 444 to discuss your requirements.

Q8. Can I set up a call-off order?
A8. Yes, you can. We can hold stock for up to 6 months. For more information, please speak to our team on 0118 9364 444

Q9. I need to print labels in-house. Which is the best printer for my needs?
A9. We provide an extensive range of thermal transfer, direct thermal and barcode label printers from manufacturers including Intermec, Zebra, Sato, Toshiba Tec and many more. Whether you are looking for a stand-alone printer or a complete labelling solution, we have the products and expertise to meet your specific requirements. For more information, please call the team on 0118 9364 444. You may also find our blog post 'In-House Colour Printing - Is It Right For Your Business' useful.

Q10. With the GHS changes coming, we need to print two-colour labels. Do you have a printer that supports this?
A10. Yes, we do. The ability to print two colours has been an issue for the chemical labelling market for a long time. Now that the Globally Harmonised System (GHS) is putting new standards in place which require two-colour printing to be compliant, a solution couldn’t come sooner. The Cab XC Series, designed specifically for the chemical market, prints two colour labels in one straight forward pass, making it the simplest way yet to produce labels that enable you to comply with regulations. Read more about the Cab two-colour printer and our special bundle offer here: